Refund Policy

1. Automatic Refund — Technical Failure

If our AI system fails to generate any headshots for your order due to a technical fault on our end, you are entitled to a full 100% refundautomatically, with no action required on your part.

We define a technical failure as any of the following:

• The generation pipeline does not produce any output within 4 hours of order confirmation.
• All generated headshots contain critical artefacts rendering them unusable (e.g. heavily distorted faces, corrupted files).
• A system error prevents you from accessing or downloading your results.

In these cases, we will email you within 24 hours to confirm the refund has been initiated. No email or support ticket is required from you.

2. Satisfaction Guarantee — 48-Hour Window

We offer a 48-hour satisfaction guarantee from the time of your first headshot download. If you are not satisfied with the quality of your generated headshots within this window, you may request a full refund.

Eligibility criteria for the satisfaction guarantee:

• Your refund request must be submitted within 48 hours of your first download.
• You have downloaded fewer than 10 individual headshots from your order.
• You provide a brief description of the issue (e.g. likeness concerns, lighting quality).
• Your uploaded selfies met our guidelines (10–20 varied, clear selfies without heavy filters).
• You have not previously received a refund for a prior order.

3. How to Request a Refund

To request a refund under the satisfaction guarantee:

1. Email support@proheadshotphotos.com with the subject line: “Refund Request — [Your Order ID]”
2. Include your registered email address and order ID (found in your confirmation email).
3. Briefly describe your reason for dissatisfaction.

Our support team will review your request and respond within 48 hours. Approved refunds are issued without further questions or negotiation.

4. Refund Timeline

Once a refund is approved and initiated by our team, it will be credited to your original payment method via Razorpay within 5–7 business days. The exact timing depends on your bank or card issuer.

You will receive an email confirmation when the refund is initiated. If you do not see the credit after 7 business days, please contact your bank before reaching out to us.

5. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• The 48-hour satisfaction window has elapsed from the time of first download.
• You have downloaded 10 or more headshots from your order.
• Your uploaded selfies did not meet our guidelines (e.g. fewer than 10 selfies, heavy filters, group photos, photos of other people).
• The dissatisfaction arises from a change in personal preference after download.
• Your account has been suspended or terminated due to a violation of our Terms of Service.
• You have previously received a satisfaction-guarantee refund for a prior order.

6. Partial Refunds

We do not offer partial refunds. Each plan is a single product, and refunds, where applicable, are always for the full order amount.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. We respond to all refund requests promptly and in good faith. Unjustified chargebacks may result in account suspension and may be disputed.

8. Contact

For any refund-related queries, reach us at support@proheadshotphotos.com. We aim to respond to all support queries within 24 hours on business days.